Response expectations
If you respond quickly to a prospect query, it will increase the likelihood of that prospect becoming a client. There are other statistics that help us to understand what such Internet prospects expect.21% want an immediate response
There is an 87% chance of winning the business if you respond in 15 minutes
23% expect a response in 30 minutes
22% within 4 hours
There is a 37% chance of winning the business if you respond in 4 hours
16% expect a response the same day
18% expect a response within one business day
There is only a 3% chance of winning the business if you respond in one day.
posted by Shig Nishio @ 5/23/2006 11:05:00 PM
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